Refund policy

Returns & Refunds

We want you to feel confident when shopping with Reborn Baby Emporium. Return eligibility and timeframes vary by destination. Please review the information below before requesting a return.

United States Returns

Customers in the United States may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition and, where applicable, returned with its original packaging and accessories.

Return shipping costs are the customer's responsibility, unless the item received is damaged, defective or incorrect.

To request a return, please contact us through our Contact Us page with your order number and reason for return. Please wait for return instructions before sending an item back.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging.

We'll review the issue and advise you on the appropriate resolution.

Non-Returnable Items

Custom-made or personalised reborn dolls and other personalised products cannot be returned for change of mind.

Items that have been used, altered or returned in a condition different from how they were received may not be eligible for a refund.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow up to 14 days after we receive your return for an approved refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

For US change-of-mind returns, original shipping charges are non-refundable. This does not affect remedies that may apply where an item is damaged, defective or incorrect.

Order Cancellations

If your order has not yet been fulfilled, you may request cancellation through your customer account or by contacting us.

We cannot guarantee cancellation once an order has entered fulfilment or has been dispatched.

European Union — Right of Withdrawal

Where applicable, EU consumers have a statutory 14-day right of withdrawal.

The withdrawal period generally begins when you, or a person nominated by you other than the carrier, receives the goods.

To exercise this right, submit your request within the applicable withdrawal period. Returned goods should then be sent back within the required statutory timeframe.

Unless otherwise required by applicable law, return shipping costs are the customer's responsibility.

Certain products, including goods made to the consumer's specifications or clearly personalised, may be excluded from the statutory right of withdrawal.

Other International Returns

For customers outside the United States and European Union, return requests may be made within 14 days of delivery, provided the item is unused and in its original condition.

Return shipping costs are the customer's responsibility unless otherwise required by applicable consumer law.